PonoTrading Help Center
Find answers about memberships, access, Discord, TradingView, NinjaTrader, billing, trials, and the best way to reach support.
Before you join
New to PonoTrading? Start here for the plain-language version of what you get, what happens after checkout, and where support lives.
Visitors should start with the FAQ and email support if needed. Members should connect Discord and use the official support area so account context stays together.
PonoTrading provides trading tools, indicators, education, market context, and community support for traders using TradingView and NinjaTrader. The website dashboard is where your membership, platform access, Discord setup, and billing tools come together.
Keiki is the free community starting point. Haumana is for traders who want paid member access, alerts, and the core toolkit. Kahuna Trader is the full-access membership for traders who want the current toolkit, premium community access, and future releases included with the plan.
After checkout, return to your PonoTrading dashboard. Your dashboard will show your active or trialing membership, then guide you through Discord, TradingView, and NinjaTrader setup depending on the tools included with your plan.
Most account access should appear shortly after checkout and webhook processing. If the dashboard still looks wrong after refreshing, make sure you are logged into the same account used at checkout before contacting support.
Active members should use the official PonoTrading Discord support area first. If you cannot access Discord yet, email support and include your checkout email, PonoTrading login email, and Discord username if you have one.